Shipping Policy

Shipping Policy

Effective Date: August 4, 2025
At Surgifine Inc, we are committed to delivering your surgical and dental instruments quickly, safely, and reliably. Below are the details of our shipping process and policies.

Shipping Locations

We currently ship within the United States from our facility in Richmond, Virginia. International shipping options may be introduced in the future.

Processing Time

• Orders are typically processed and shipped within 1–2 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options at checkout:

Delivery times may vary based on your location and carrier delays.

Shipping Charges

• Shipping costs are calculated at checkout based on order weight and shipping method.

• Free Standard Shipping may be offered on promotional orders over a specific amount (e.g., $99). Check our homepage for current offers.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order directly via the carrier’s website or your Surgifine account dashboard.

Lost or Delayed Shipments

If your package is delayed or lost, please contact us at sales@surgifine.us. We’ll assist in locating your package and file a claim if necessary.

Damaged Packages

If your order arrives damaged:

1. Take photos of the packaging and damaged product.

2. Contact us within 48 hours of delivery.

3. We’ll provide a replacement or refund based on the situation.

Order Modifications

We are unable to make changes to shipping details once the order is processed. Please ensure all information is correct before finalizing your purchase.

Contact Us

For shipping inquiries or support:

📍 Surgifine Inc
401 Mayland Dr, Ste A
Richmond, VA 23294, USA
📞 +1-804-603-3794
✉️ sales@surgifine.us